We understand that sometimes plans change. To ensure fairness while also maintaining our event standards, please read our refund policy below:
Refund Timeframes
- More than 4 weeks before the event – Full refund
- 3 weeks before the event – 50% refund
- 2 weeks before the event – 25% refund
- 1 week or less before the event – No refund
We believe this refund structure is more than fair, as most other events do not allow refunds at all.
Transfers (Up to 7 Days Before the Event)
If you contact us at least 7 days before the event, we may be able to transfer your booking to another date. While we do our best to accommodate requests, this is subject to availability.
Less Than 7 Days Before the Event
Unfortunately, no refunds or transfers can be offered with less than 7 days’ notice. At this point, significant event planning and logistics have already been finalised.
Name Changes
If you can no longer attend but would like to transfer your place to someone else, we’re happy to accommodate name changes. Please email us with the new participant’s details as soon as possible.
No-Show Policy
No-shows are not eligible for a refund.
In severe circumstances (such as medical emergencies), we may allow a future booking at our discretion. Proof may be required.
Important Notes
- Refunds will be processed within 5–7 working days of approval, but please allow up to 7 days for the funds to appear in your account due to bank processing times.
- In cases of severe or exceptional personal circumstances, please contact us – we’ll always consider individual situations with compassion.
- If you paid via Klarna or another third-party provider, please note that their refund timelines may vary.
How to Request a Refund or Transfer
To request a refund, transfer, or name change:
📧 Email: info@hyroxcorby.com
📌 Include: your booking name, order number, and requested change
Why This Policy Exists
Many events offer no refunds at all. We’ve structured our policy to give customers a fair window while still protecting the viability of each event. Planning, staffing, equipment, and venue costs are all committed in advance – especially in the final 7 days.
We hope you find this approach fair and transparent.